WARNING: GM's standard operating proceedure

Saturn (GM) STANDARD OPERATING PROCEEDURE

When we at GM discover an epidemic costly flaw in our cars (like
casting flaws in our cylinder heads that will cause the head to
eventually CRACK); and before we become aware of the problem, tens of
thousands of cars with the flaw have gone off the assembly line to
dealers:

We withold that information (sending out a service notice) for as long
as we can- so as to get as many of those cars affected, OVER the
warranty period. That way, we are not liable to cover the cost of the
repair or replacement and we are able to cut our loses!

Also: If a new car customer who has been taking his car to the dealer
for regular scheduled maintainance, CHANGES ADDRESS, and the dealer
fails to notify the company of the new address and because of this
dealer failure- we send out a service notice to the old address and
thus the notice never reaches the customer:

When the service notice is returned to us as "undeliverable"; we will
NOT make any attempt to reach the customer at his new address and
notify him of the service notice. We are not liable for our dealer's
failure nor will we take any action against our dealer for this failure
in an attempt to compensate the customer,should he have been unaware of
the notice and suffers a costly repair bill after his warranty has run
out!

Anyone who doubts the above policy can contact (among many others):
Grand Rapids (Michigan) Saturn.

(That is; if anyone there has the knowledge of and COURAGE to verify
the above policy)
signed.

Michael Cohrman

 

You are pathetic whiner. It is YOUR RESPONSIBILITY to keep your own
records up to date.

Oh me, oh my, pity me. I am too lame ass lazy and stupid.

Nuff said!

 

What's my records got to do with the epidemic crap comming off GM's
assembly line?!